Returns/Exchanges

Returns:

Returns are accepted for a full refund up to 14 days upon arrival of package. All items must be returned in original condition with tags attached. 

Customer must email us (hello@wearesoulstudio.com) to request a return. Please include your order number in the email and your full name.

Soul Studio monitors all Returns closely and reserves right to refuse returns upon poor condition. 

 

Exchanges:

Up to 30 days upon arrival of package any item may be exchanged in original condition with tags attached (upon emailing us for Return Label)

Upon receiving and processing the Exchange, Soul Studio will email the customer a Store Credit that is good for up to 1 year.

 

You are responsible for shipping back your item safe and sound (include insurance and tracking)

 

non-exchangeable/returnable items:


Made-to-order
Custom orders
Gift Cards
Any item not in its original condition/damaged

 

Thank you for understanding and respecting our Small Business' Policies